Get Pumped Terms and Conditions

Get Pumped Heatpumps — Terms and Conditions

Get Pumped Heatpumps And Refrigeration Limited, trading as Get Pumped Heatpumps (“we”, “us”, “the Seller”).

These terms apply to quotes, supply and installation of heat pumps and related work. If you are buying as a consumer (usually a homeowner), your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 still apply. Nothing in these terms is intended to take those rights away.

1. Definitions

1.1 Seller means Get Pumped Heatpumps And Refrigeration Limited trading as Get Pumped Heatpumps.
1.2 Buyer means the person or company named on the quote or invoice.
1.3 Goods means heat pumps, parts and materials we supply.
1.4 Services means installation, repair, servicing, cleaning and related work.
1.5 Price means the amount on the quote or invoice, plus GST unless GST is already included.

2. Acceptance

2.1 Asking us to quote, accepting a quote, or instructing us to start work means you accept these terms.
2.2 If more than one Buyer is named, each is jointly and severally liable.
2.3 Changes to these terms only apply if we confirm them in writing.

3. Quotes

3.1 A quote is valid for 30 days unless we say otherwise.
3.2 The quote is based on the site and information you give us. Extra work (different pipe run, extra electrical, extra indoor units, access problems, council or network requirements) will be quoted as extras before we do them where we reasonably can.
3.3 Foreign exchange, supplier price changes and government charges after the quote date may change the Price if we have not yet ordered the Goods. We will tell you before we proceed.

4. Price and payment

4.1 The Price is as on the invoice or accepted quote, plus extras agreed under clause 3.
4.2 GST is added unless the quote says it is included.
4.3 Payment is by bank transfer or another method we agree.
4.4 Unless the quote says otherwise, a deposit may be required when you accept the quote. The balance is due on the day the job is completed, or as stated on the invoice.
4.5 If no date is stated, payment is due on completion.
4.6 We may require a deposit before we order equipment.
4.7 Overdue amounts may attract interest at 2% per month, calculated monthly, plus any reasonable collection costs.

5. Site and access

5.1 You must give safe access to the indoor and outdoor positions on the agreed day.
5.2 You must tell us about asbestos, hidden services, body corporate rules, or anything that affects the install.
5.3 Power must be available unless the quote includes electrical work by others.
5.4 Delays caused by no access, incomplete building work, or other trades may be charged as extras.

6. Delivery and completion

6.1 Dates we give you are estimates. We will try to keep them.
6.2 We are not liable for delay caused by weather, suppliers, illness, or events outside our control.
6.3 Risk in the Goods passes to you when they are delivered to site or installed, whichever is first. Ownership stays with us until the Price is paid in full.

7. Defects

7.1 Check the work when we finish. Tell us in writing within 7 days if something is damaged, short, or not as quoted.
7.2 Give us a chance to inspect and put it right.
7.3 Installed heat pumps are not “returnable unused goods.” We do not accept returns of opened or installed equipment except where the law requires it.

8. Warranty

8.1 Workmanship: we warrant our installation workmanship for 12 months from the date we finish the job. If a defect in our workmanship appears in that time and you tell us promptly, we will repair it at our cost.
8.2 This workmanship warranty does not cover: lack of filter cleaning or maintenance; misuse; work done by someone else without our consent; fair wear and tear; storm, flood or other accident; or faults in the manufacturer’s product.
8.3 Goods (the heat pump and parts we did not manufacture): the manufacturer’s warranty applies. We will help you with a valid manufacturer claim. We are not the manufacturer.
8.4 For consumers, this clause sits alongside the Consumer Guarantees Act. It does not replace it.

9. Default

9.1 If an invoice is overdue we may pause further work and recover the debt.
9.2 Until you have paid in full we may register a security interest in the unpaid Goods under the Personal Property Securities Act 1999. You agree to sign what we reasonably need for that.
9.3 We will not lodge a caveat against your home or take a mortgage over your land unless a court or a separate written agreement says so.

10. Cancellation

10.1 You may cancel in writing before we have ordered the Goods or started on site. We may keep a reasonable amount for time already spent and any restocking or supplier charges.
10.2 If we have already ordered equipment that cannot be returned, you are responsible for that cost unless we can use it elsewhere.
10.3 We may cancel before work starts if we cannot obtain the Goods, the site is unsafe, or we cannot complete the job as quoted. We will refund money you have paid for work not done, less genuine costs already incurred.

11. Liability

11.1 For consumers, your CGA rights are not limited.
11.2 For business customers, our liability is limited to repairing or replacing the Goods or Services, or refunding the Price of the defective part, at our option. We are not liable for loss of profit or indirect loss.
11.3 Nothing in these terms limits liability that cannot be limited by law (including death or personal injury caused by negligence, where the law does not allow that limit).

12. Privacy

12.1 We collect name, address, phone, email and job details to quote, do the work, invoice, and follow up.
12.2 We handle personal information under the Privacy Act 2020.
12.3 We do not sell your details. We may use a contractor (electrician, supplier, listing company) where needed to complete the job.
12.4 You can ask to see or correct information we hold about you by calling 022 308 7818.

13. Website

13.1 Information on getpumpedheatpumps.com is general. Quotes are confirmed in writing after a site visit.
13.2 We may update these terms on the website. The terms that apply to a job are those in force when you accept the quote, unless we both agree otherwise.

14. General

14.1 New Zealand law applies.
14.2 If one clause is unenforceable, the rest still apply.
14.3 These terms plus the accepted quote and invoice are the agreement.
14.4 Construction Contracts Act 2002 may apply to some construction work. Payment claims we issue will say so if they are made under that Act.